Infrastructure lifecycle
Design participation, site acquisition, construction, commissioning, network implementation, operations, and preventive maintenance.
INFRASTRUCTURE · OPERATIONS · INNOVATION · CHANGE MANAGEMENT · VENDOR MANAGEMENT · P&L
Solving complex
business challenges.
Delivering
measurable results.
I bring people, processes, financial discipline, and technology together to improve performance, lead change, and deliver results.
Chris MosleyM.S., Information Systems Management
Auburn University
Director, Strategy and Innovation
McCalla, Alabama · U.S. Air Force veteran
Auburn University
Director, Strategy and Innovation
McCalla, Alabama · U.S. Air Force veteran
$80M
Revenue Portfolio
Directed a regional technical services organization of more than 220 professionals.
$10M+
P&L Accountability
Led Engineering, Build, and Professional Services with financial and operating accountability across the Americas.
$24M
Annual PMO Revenue
Led a program management office supporting global Tier 1 telecommunications carriers and complex network programs.
800+
Network Collocations
Oversaw regional carrier operations across nine states, including 10 switch centers.
Executive capabilities
Technical depth.
Business accountability.
My career connects infrastructure delivery with the people, financial controls, and operating decisions that sustain performance.
Organizational leadership
Lead distributed technical organizations, clarify responsibilities, and coordinate specialists and managers around service delivery and customer commitments.
Financial & portfolio governance
Manage services P&L, forecasts, project economics, pricing, and revenue assurance, with operating measures and financial controls that inform decisions.
Programs, vendors & execution
Lead PMOs and complex customer programs; connect delivery risk, vendor evaluation, contracting, procurement, and resource planning with strategic priorities.
Integration & change
Coordinate field-services integration and support acquisition-related operating changes through consistent processes, clear handoffs, and shared performance reporting.
Technology & innovation
Translate operational needs into automation, analytics, and AI-enabled tools, combining solution architecture and program leadership with hands-on development.
Leadership experience
Accountability at scale.
Evidence in the results.
Infrastructure, financial performance, and organizational change—across technical services, carrier networks, and business operations.
ADTRAN · 2021–present
Engineering, Build & Professional Services
Led delivery across the Americas with $10M+ P&L responsibility. Improved gross margin 19 percentage points through project reporting, cost controls, standardization, and resource allocation.
Now lead strategy and innovation initiatives spanning operational performance, financial controls, revenue assurance, and modernization.
Financial and operating evidence
Quote-approval time reduced 39%; maintenance revenue grew 23% year over year. Identified $500K+ in revenue leakage and documented recovery targets; the team recovered $203K.
Avaya · 2004–2010
Regional services & global carrier programs
Led 220+ technicians, engineers, and project managers supporting an $80M revenue portfolio; reduced annual operating costs by $14.5M.
In a separate PMO assignment, led Tier 1 telecom customer programs generating $24M in annual revenue, including delivery risk and executive escalations.
Acquisition-related change
Supported the Nortel Enterprise integration using Lean Six Sigma. Reduced field-lab sites 50% while expanding remote technical access.
EarthLink / Windstream · 2012–2021
Carrier operations & field-services integration
Directed regional network operations across nine states, 10 switch centers, and 800+ network collocations. Cut annual expenses $2M+, improved on-time installation delivery 17%, and increased preventive-maintenance compliance more than 20%.
Integration and national reporting
Served as National Field Services Director during the EarthLink-to-Windstream integration, coordinating field-services integration. Subsequently established national operating metrics and Tableau reporting; received the Windstream Elite Award.
PageNet · 1994–2000 / SBA Communications · 2001–2004
Infrastructure design & implementation
At PageNet, managed site acquisition, leasing, construction, and commissioning of 52 wireless sites and three switching facilities, on time and within budget; contributed to backbone and RF network design.
Engineering delivery and technical operations
Led technicians, site-acquisition specialists, and tower crews. At SBA, incorporated ISO 9000 and Telcordia GR-1275 requirements into installation and inspection standards and secured and delivered $1M+ in microwave projects.
How I lead
Understand. Align.
Measure. Follow through.
Complex problems cross organizational boundaries. I bring technical specialists, Finance, operational teams, and management together to establish the facts, make decisions, and carry them into execution.
Trace the work.
Examine how delivery, quotes, costs, and billing connect. At ADTRAN, tracing Professional Services revenue leakage exposed process gaps and established evidence-backed recovery targets.
Connect the owners.
Bring Sales, Finance, and Services together around pricing and approval rules. Shared quote guidelines protected margins and helped reduce approval time to 4.9 hours.
Make performance visible.
Connect project economics with operating measures. At Windstream, national metrics and Tableau reporting gave field leadership a common basis for decisions.
Stay with delivery.
Carry decisions through vendor selection, contracts, integration, and deployment. Five9 Agent Assist brought these disciplines together in a completed implementation.
Innovation & technology leadership
Operational experience.
Applied to what comes next.
I develop the business case, lead delivery, and work directly with the technology—connecting new capabilities with practical operating needs.
Five9 Agent Assist
Led business-case development, vendor evaluation, contracting, and successful implementation, including Salesforce and enterprise knowledge-system integration.
Network Performance Testing Platform
Solution architect, program manager, and hands-on developer for an AWS-based platform integrating FastAPI, PostgreSQL, hybrid pgvector retrieval, and conversational AI.
Business-case projections: 43% delivery-cost reduction and a 21-percentage-point gross-margin increase. These outcomes are not yet realized.
Services Sales Quote Tool
Program-managed development incorporating financial analysis, contract-document generation, and Salesforce BOM integration. Automated workflows reduced BOM effort about 90% and document-generation effort 71%.
GUS — Generative User Support
Designed and built an AI assistant and orchestration platform with local inference, retrieval, voice interaction, and approval-controlled tool execution—hands-on work in architecture, integration, governance, testing, and reliability engineering.
Let’s connect
Bring the business
and the operation
together.
Infrastructure expertise. Financial accountability.
Technical fluency. Strategic execution.
I welcome a conversation about the challenges your organization needs to solve—and the results it needs to deliver.
CM /
Chris Mosley
Director, Strategy and Innovation
McCalla, Alabama